Help for English-speakers within the healthcare system

Patient complaints provide a valuable insight into problems within our healthcare system but as an English-speaker, do you know where to turn in our healthcare system if you are not satisfied with the service you receive?

The Centre d’Assistance et d’Accompagnement aux Plaintes (CCAP) Estrie has been working to support the rights of people within the healthcare system for the last 17 years. This non-profit organization recently hired Angela Moore as its new promotions agent and complaints advisor dedicated to assisting English-speakers.

Angela will be the special guest at Magog’s first Food for Thought lunch of 2018. Held on Friday, January 5, she will discuss how CAAP Estrie is making it easier for English-speakers to navigate the complicated process of filing a complaint within the healthcare system.

Join us at St. Paul’s United Church hall (211 rue des Pins, Magog) at 12 noon on Friday, January 5 for a lunch of chicken pot pie with sweet potato biscuit crust and a fresh fruit salad for dessert, and stay for Angela’s presentation at 1 pm.  

Food for Thought learning lunches from Townshippers’ Association connects caregivers in the English-speaking community with relevant information and resources through expert-led presentations. These events also give caregivers a chance to meet and support each other. Food for Thought is made possible by the Tillotson Coaticook Region Fund and is a CHSSN initiative funded by Health Canada through the Roadmap for Canada’s Official Languages 2013-2018: Education, Immigration, Communities.

The views expressed herein do not necessarily represent the views of Health Canada.

Prevent carbon monoxide poisoning
Each year, Canadians die or become ill because of carbon monoxide poisoning. Do you know that the risk of exposure to carbon monoxide is greater in the winter months? That’s because homes in Canada are usually heated by furnaces, fireplaces, gas stoves, and water heaters. Time to ensure your fuel-burning appliances are well maintained and inspected by a professional.

Protect your family from carbon monoxide exposure. Never use:
– gas-powered machines in the garage, such as generators, lawnmowers or snowblowers.
– a barbecue or portable fuel-burning camping equipment inside a home, garage or tent.
– kerosene or oil space heaters and lamps in enclosed areas unless they’re specifically designed for indoor use.

For more information visit Follow @HealthyCdns on Facebook for more health and safety tips.

Public consultation on approach to the regulation of cannabis

Health Canada’s public consultation on the proposed regulatory approach for the proposed Cannabis Act is seeking input, namely on licensing, security requirements for producers and their facilities, product standards and labelling and packaging, access to cannabis for medical purposes, and health products containing cannabis.

The proposal is outlined in detail in the consultation paper “Proposed Approach to the Regulation of Cannabis.” [search]

All Canadians and interested stakeholders are invited to share their views on the proposed regulatory approach online [ > Health > Health system and services > Health-related consultations] until January 20, 2018.

Health Canada welcomes written submissions or input provided online. After reviewing the Consultation Paper feedback can be provided by complete the online questionnaire found at, sending a written submission (Microsoft Word or Adobe Acrobat) by email to [email protected], or sending a written submission by mail to:  Cannabis Legalization and Regulation Secretariat, Address locator 0602E, Health Canada, Ottawa, Ontario, K1A 0K9

For more on Townshippers’ Association and our activities, keep reading this weekly column in The Record and visit our website You can also follow us on Twitter @Townshippers and Connect with Townshippers’ offices in Sherbrooke at 100 – 257 Queen, 819-566-5717, toll-free: 1-866-566-5717, or Lac-Brome at 3-584 Knowlton Rd, 450-242-4421, toll-free: 1-877-242-4421.

Publication Keeping in Touch column, Sherbrooke Record, Wednesday, December 27, 2017

Photo Credit: Centre d’Assistance et d’Accompagnement aux Plaintes Estrie

Photo Caption: Angela Moore recently joined CCAP Estrie as their promotions agent and complaints advisor at dedicated to assisting English-speakers with navigating the complaints process in the healthcare system. Angela will also be the guest presenter at the first Food for Thought of 2018 in Magog on January 5 [rescheduled for Jan 12].

Need to reach us?

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