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Users Rights; Health and Social Services Estrie

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  • May 10, 2016 Create Date
  • July 31, 2017 Last Updated
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Users’ Committees of the Estrie region

YOU HAVE RIGHTS!
DO YOU KNOW THEM?
The rights of users of Health and Social Services are everyone’s concern!

 

The respect for users’ rights is of prime importance in our establishment, based on the values of humanism, commitment, and adaptability.
It cannot be denied that the relationships of users with members of the personnel, the doctors, the users’ and residents’ committees, the Centre d’assistance et d’accompagnement aux plaintes Estrie (CAAP Estrie), Pro-Def Estrie as well as the service quality and complaints commissioner (ombudsman) allow us to improve the health and social services we offer, by adapting to the needs of the population, which now spans from Lac Mégantic to Ange-Gardien.
The strategy to allow our establishment to achieve its mission of providing accessible and efficient care and services is: In the Estrie region, together, we innovate for LIFE. That is why I invite users to make use of all existing forums to express themselves: the users’ and residents’ committees, the service quality and complaints commissioner, suggestion boxes, board meetings and also, communicating with the clinical and administrative personnel at the facilities in which they receive care and services.
The special supplement that you have in your hands is intended both for the existing users and the general population, as well as the internal community of the CIUSSS de l’Estrie – CHUS. It aims to improve our collective knowledge of users’ rights. After reading it, I invite you to test your knowledge by taking an online survey at www.santeestrie.qc.ca, in the User Experience section.

Please keep in mind that we are always open to your feedback. At the CIUSSS de l’Estrie – CHUS, respecting users’ rights is a priority every day of the year.

Patricia Gauthier,
President and Director General
Centre intégré universitaire de santé et de services sociaux de l’Estrie – Centre hospitalier universitaire de Sherbrooke

Need to reach us?

 mainTownshippers’ Association

[email protected]

Head office

100 – 257 Queen Sherbrooke, QC J1M 1K7 819-566-5717 toll free: 1-866-566-5717

Branch office

3-584 Knowlton Lac-Brome, QC J0E 1V0 450-242-4421 toll free: 1-877-242-4421

Office Hours

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excluding statutory holidays

Community & Culture Events

Sep
14
Thu
2017
7:00 pm CHOROMONDO WORLD MUSIC WOMEN’S C... @ Haskell Library
CHOROMONDO WORLD MUSIC WOMEN’S C... @ Haskell Library
Sep 14 2017 @ 7:00 pm – Jun 7 2018 @ 9:00 pm
CHOROMONDO WORLD MUSIC WOMEN'S CHOIR @ Haskell Library | Stanstead | Québec | Canada
CHOROMONDO, founded in 1999 by director, Allyna Harris, is an international world music women’s choir in residence at the Haskell Library and Opera House on the Canada/USA border of Quebec and Vermont. Rehearsals are weekly[...]
Feb
11
Sun
2018
all day Photography Exhibition – Des pia... @ Uplands Cultural and Heritage Centre
Photography Exhibition – Des pia... @ Uplands Cultural and Heritage Centre
Feb 11 – Apr 29 all day
Photography Exhibition - Des pianos et des hommes by Marcel Carey @ Uplands Cultural and Heritage Centre | Sherbrooke | Québec | Canada
The Uplands Cultural and Heritage Centre opens its new exhibition season with « Des pianos et des hommes » by Marcel Carey. After  a career as a commercial photographer, Marcel Carey chose to follow in the footsteps[...]
Apr
14
Sat
2018
8:00 am Donations drop off for the Stude... @ W. B. Scott Arena, Bishop's University
Donations drop off for the Stude... @ W. B. Scott Arena, Bishop's University
Apr 14 @ 8:00 am – Apr 28 @ 1:08 pm
Donate your clothes, furniture, etc. to the Student Refugee Program’s Big Little Garage Sale! Donations will be accepted for two weeks at the W. B. Scott Arena, Monday-Friday, April 14-28, 8am-7pm.
Apr
23
Mon
2018
all day Employment info session/workshop... @ Townshippers’ Association
Employment info session/workshop... @ Townshippers’ Association
Apr 23 all day
Employment info session/workshop (ages 35+) @ Townshippers’ Association | Sherbrooke | Québec | Canada
[Note: Time will be confirmed.] Finding a job when your older comes with its own set of challenges. If you are a mature English-speaking job-seeker, a free workshop can help you navigate your search! Job-seekers[...]
Apr
24
Tue
2018
all day Business Coaching – Sherbrooke @ Townshippers' Association
Business Coaching – Sherbrooke @ Townshippers' Association
Apr 24 all day
Business Coaching - Sherbrooke @ Townshippers' Association  | Sherbrooke | Québec | Canada
Are you a business owner in the region? Do you have a start-up business or an idea for a business? Are you an artist looking for grant outlets, a larger network, or business plan guidance?[...]

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