Users Rights; Health and Social Services Estrie

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  • May 10, 2016 Create Date
  • July 31, 2017 Last Updated

Users’ Committees of the Estrie region

The rights of users of Health and Social Services are everyone’s concern!


The respect for users’ rights is of prime importance in our establishment, based on the values of humanism, commitment, and adaptability.
It cannot be denied that the relationships of users with members of the personnel, the doctors, the users’ and residents’ committees, the Centre d’assistance et d’accompagnement aux plaintes Estrie (CAAP Estrie), Pro-Def Estrie as well as the service quality and complaints commissioner (ombudsman) allow us to improve the health and social services we offer, by adapting to the needs of the population, which now spans from Lac Mégantic to Ange-Gardien.
The strategy to allow our establishment to achieve its mission of providing accessible and efficient care and services is: In the Estrie region, together, we innovate for LIFE. That is why I invite users to make use of all existing forums to express themselves: the users’ and residents’ committees, the service quality and complaints commissioner, suggestion boxes, board meetings and also, communicating with the clinical and administrative personnel at the facilities in which they receive care and services.
The special supplement that you have in your hands is intended both for the existing users and the general population, as well as the internal community of the CIUSSS de l’Estrie – CHUS. It aims to improve our collective knowledge of users’ rights. After reading it, I invite you to test your knowledge by taking an online survey at, in the User Experience section.

Please keep in mind that we are always open to your feedback. At the CIUSSS de l’Estrie – CHUS, respecting users’ rights is a priority every day of the year.

Patricia Gauthier,
President and Director General
Centre intégré universitaire de santé et de services sociaux de l’Estrie – Centre hospitalier universitaire de Sherbrooke